Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it (unworn, unused, with tags, and in its original packaging).
Accompanied by the receipt or proof of purchase.

Additionally, a return request will only be processed if the customer completes and returns the mandatory return form provided by our company. Without this completed form, no return will be accepted.

How to Start a Return

To initiate a return, you must first contact us at autovia.uk.team@gmail.com.

If your return request is approved:

You will receive a mandatory return form that must be completed and sent back to us.
No return will be accepted without this completed document.
You will be provided with the return address in Switzerland (exact details will be communicated after approval).

The return shipping costs are the responsibility of the customer, who is also accountable for ensuring the safe delivery of the merchandise.

Additionally, the customer must provide a certified tracking number from the shipping company and send it to us within 48 hours of shipment for tracking purposes.

You can always contact us for any return-related inquiries at autovia.uk.team@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products).
Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions or concerns about your specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a new order separately.

European Union 30-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you will be refunded on your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at autovia.uk.team@gmail.com.